AutoVitals SMS Messaging Privacy Policy

1. Overview

AutoVitals provides messaging technology used by participating auto repair shops (“Shops”) to communicate with their customers via SMS text messages. When you opt in to receive messages, the Shop you are engaging with is the sender of those messages. AutoVitals acts solely as a technology provider facilitating message delivery on behalf of the Shop.

This messaging program is intended for users located in the United States.

2. Program Description

Consumers who opt in may receive SMS messages from a participating Shop related to vehicle service and shop communications. Message types may include:

• Appointment reminders
• Service reminders
• Vehicle status updates during service visits
• Inspection results
• Thank-you messages
• One-to-one general messages from your Shop
• Marketing or promotional updates (where applicable)

Not all message types are available at every Shop. Message types depend on the Shop’s configuration and your communication preferences.

3. Information Collection and Use

To operate the SMS messaging program, we may collect:

• Your name
• Mobile phone number
• Your consent to receive SMS messages
• Communication preferences

This information is used to provide SMS communications, facilitate interactions between you and your Shop, and maintain records of your consent.

We retain your information only as long as necessary to provide SMS communications, maintain records of your consent to receive messages, and comply with applicable legal and regulatory requirements.

4. No Sale or Marketing Sharing of Mobile Information

Your mobile phone number and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information may be shared only with service providers that assist in delivering SMS messages (such as messaging platforms and telecommunications carriers), and only as necessary to operate the messaging program. These providers are not permitted to use your information for their own purposes.

5. Consent to Receive Messages

By opting in to receive SMS messages, you consent to receive recurring automated text messages from the Shop you are interacting with regarding appointments, vehicle services, status updates, and promotional offers where applicable.

• Messages may be sent using automated technology.
• Consent to receive SMS messages is voluntary and is not required as a condition of purchasing services or receiving service from the Shop.
• Your consent applies only to the Shop with which you provided your phone number and will not be transferred to another business.

6. How to Opt In

You may opt in to receive SMS messages from your Shop through one of the following methods:

• Providing your mobile phone number during appointment scheduling
• Submitting a website or online booking form
• Signing a written consent form at the Shop
• Replying to an SMS opt-in invitation or keyword
• Providing verbal consent where permitted by applicable law

7. Message Frequency

Message frequency varies based on your vehicle activity, scheduled appointments, and your communication preferences.

8. Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details.

9. Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message.

After opting out, you will receive a final confirmation message and no further messages will be sent unless you opt in again.

To resume receiving messages, reply START.

10. Help

For assistance, reply HELP to any message or contact: support@autovitals.com

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect operational, legal, or regulatory changes. If material changes are made, we will provide notice prior to those changes taking effect.

Continued participation in the SMS messaging program after such changes constitutes acceptance of the updated policy.

13. Contact

For questions or concerns about this SMS messaging privacy policy, contact: support@autovitals.com

14. Additional Privacy Information

This policy applies solely to AutoVitals’ SMS messaging program. For information regarding broader data practices, please visit: autovitals.com/privacy